Here’s why you need Softphone Technology in your Business

Softphones are feature-rich, internet-based phone systems. What do they actually do for businesses? Softphones allow users to make phone calls over the internet using their computers or smartphones. In addition to its features, it typically has a wider range of options compared to a desk phone. One of the major advantages of a softphone is that you can take your work phone with you wherever you go. With this software installed on your laptop, tablet, or smartphone, you can keep up to date with your work phone’s powerful performance and connectivity. In addition, mobile working is made easier since you can continue to work on the portable device you’re carrying.

How to Use a Softphone?

Softphones run on most devices and platforms. Softphone software is available for Macs, Windows devices, Linux devices, desktops, laptops, tablets, smartphones, and more. They can also be accessed via the web browser. You can connect from anywhere you have a microphone and speaker.

A softphone simulates the functionality of a desk phone on your screen using the software. Cloud technology is underlying the software, enabling voice calls over the internet. Making a call is a friendly and intuitive experience since all the phone features are built into the software. As an alternative to trying to remember which button on your phone disconnects or transfers a call, you can use a drag-and-drop interface on your laptop to connect your customer to an associate, put a call on hold, or send a call to voicemail when you’re unavailable.

Softphones provide a number of features that make them superior to desk phones.

Shared contact lists

Alternatively, you can share your contacts with coworkers via a company contact list. This feature is particularly helpful if you have ever tried to find a colleague’s cell phone number for a client.

Presence

Softphones show when your team is online or offline, as well as when they are busy. You can easily identify when someone is available or not by sending a message instead of waiting for them to respond – when they’re getting a coffee, on the way to lunch, or in a meeting. Additionally, you can see when they are in a meeting or on a call and reach out through instant messaging to see if they can respond quickly. Being present enables you to make good communication decisions when reaching out to your team, thereby boosting productivity.

Instant messaging

There are a variety of ways to send a text message, but centralizing communication into a single stream that is managed through your softphone facilitates finding, searching and collaborating. All your work messages and communication will be in one place if you’ve ever browsed through tons of texts, emails and other services to find the date someone sent you a file or delivery number – you know they sent it yesterday but can’t recall how they sent it to you.

Video calls

Our mobile phones and laptops have various services to make video calls. It is great to communicate with a colleague through video calls on a work phone. You can communicate with your team via video calls at any time and connect with them as needed. The same service lets you see when your team is available, send an Instant Message to confirm the time, and open a video call. This streamlines your team communications.

Portability

You can take your communications with you wherever you go with softphones. Softphones let you make calls using a laptop, tablet or smartphone. So while you wait for a crucial call, you’re not tethered to your desk.

Voicemail

The voicemail feature is an improvement on softphones, allowing you to receive an audio file directly to your email or as a mobile push notification. The audio file can also be transcribed.

Changes

A few clicks in a web interface to add a new phone line will seem like magic if you have run multiple phone lines, ordered desk phones, and contacted support teams to have a new phone line installed and a new extension programmed into all your existing phones.

Softphones for Enterprise (Key Features)

Softphones also offer the advantage of empowering your team with all the tools expected in a modern workplace. Technologies are advancing rapidly. As consumers, we expect to access everything at our fingertips through the convenience of our smartphones.

You have a team of intelligent people working for you. Empower them to work efficiently with a Knowlarity high-end softphone technology to get instant access to all their office communication tools and collaborate easily.